Shipping policy

OVELOURA shopping policy

1) Returns

  • 30‑day window from the date the customer receives the item to request a return.

  • Item must be unused, unworn, with tags, and in original packaging.

  • Proof of purchase required.

2) How to start a return

  • Customer contacts: mercidieuolguens1993@gmail.com

  • Returns must be shipped to the return address you specify.

  • Returns sent without prior approval will not be accepted.

3) Damaged or wrong items

  • Customer should inspect order upon delivery and contact OVELOURA immediately if the item is damaged, defective, or incorrect so the issue can be resolved.

4) Non‑returnable items

No returns accepted for:

  • Perishable goods

  • Custom or personalized products

  • Personal care or beauty products

  • Sale items or gift cards

  • Other items you choose to list as final sale

5) Exchanges

  • Recommend customers return the original item, then place a new purchase for the replacement.

6) European Union customers

  • If merchandise is shipped into the EU, customers retain the 14‑day cooling‑off right to cancel or return a purchase without justification, counting from delivery. This aligns with EU guidance on distance contracts.

  • Same conditioning rules apply: unused, tags, original packaging, proof of purchase.

7) Refunds

  • After OVELOURA receives and inspects an approved return, refund to the original payment method within 10 business days.

  • If more than 15 business days pass after approval without the customer seeing the refund, they should contact OVELOURA.

Optional admin notes for your Shopify store

  • Shopify lets you set return windows, shipping costs for returns, and restocking fees in the admin, and also generate or insert written policies. Review and adjust those settings to match the policy above.

Use this as the baseline and customize for branding, exact address, or any fees.